AFE Graphics Customer Service Policy

Why should I buy from AFE Graphics?
How about a Satisfaction Guarantee?
What about Shipping Policy and Shipping Damage?
What about Technical Support?


Why should I buy from AFE Graphics?

Full time product development and customer satisfaction. AFE Graphics is a concerned effort to preserve the heritage of vintage motorcycles and snowmobiles. We spend hundreds of hours and thousands of dollars each year in product research, design, development and upgrades. We manufacture our product in house and have full control over production and quality concerns. We use several top qualty brand name suppliers including 3M to bring you the widest rage of color & materials. We have been developing decals specifically for bikes and sleds for over 10 years. Sure, you can shop around and save a few dollars with someone else... Why take that chance with a third party or middle man who may be out sourcing designs? We sell a superior printed quality product at a good value and we stand behind our product with excellent service. Customers at times play an important roll in product development, with customer satisfaction very high, and becuase of this we can offer full Customer Support. We are in business for a purpose and our service is here for you. Your support is appreciated and because of you we are able to continue our service and offer our products.
 

How about a Satisfaction Guarantee?

Quite simple... You can pre-view the product, but there are rules we need to impose due to abuse. We know you have done your research and you know what model you have and what the product should look like before you make a purchase. We like to trust our customers. Lets face it... We are not selling toasters and we are not Wal-Mart, so there are limits. Our product has a technical aspect and in the wrong hands there can be issues. We have been in business long enough to know what kind of mistakes can happen. Once the product has been used it is no longer returnable. Due to this we take the stand that all sales are final, other than this condition. You can purchase and take delivery of our product and view it to see if it meets your satisfaction. If it does not, you can return it for a refund. Item must arrive back clean, no dirt or grease, no damage and in its original packaging. You must contact us about the return within 2 days of delivery, which gives you enough time to view the product and decide. You are responsible for costs to ship the item back to us. A restocking fee may apply, and custom orders will not apply unless we have made an error. Contact us at sales@afegraphics.com to state your concern or issue and request a return. This offer is available to everyone.
 

What about Shipping Policy and Shipping Damage?

Although we are based in North America, we have shipped to countries all over the world. Here is a partial list... Every US State and Canada also Puerto Rico, Brazil, Argentina, Taiwan, Malaysia, Hong Kong, Japan, Australia, New Zealand, Mexico, Switzerland, Iceland, Sweden, Norway, Denmark, Belgium, France, Portugal, The Netherlands, Italy, Spain, Greece, Germany, Austria, Ireland, Scotland, England and Finland. A hello goes out to all our good customers.
We quote a good value flat rate shipping fee within our website shopping cart system, No matter where you live. This flat rate allows us to ship via Fed-Ex ground insured with full tracking within North America, or with other Express options when required. If you live outside of North America the service changes to International Air mail at no extra cost. International Air Mail can take as much as two weeks. If you wish faster service no matter where you live you must request via email. sales@afegraphics.com We will inform you of other options and cost. All eBay auctions shipping done by low cost Air Mail unless stated otherwise. Shipping products locally and around the world is a great system and items are never lost but the system is not perfect. In some rare cases damage may occur. We must be informed immediately if you suspect shipping damage. sales@afegraphics.com Please do not wait to contact us about shipping damage. We cannot help you if you do not report shipping damage within a few days of delivery.
 

What about Technical Support?

We offer full time Technical Support for all our products. That doesn't mean we'll fly over to you and watch over your project. Generally our product is very simple to work with, and there are a set of procedures you need to follow for best results. See Application Tips & Paint Procedures to understand the product and aspects of the task at hand. But there can be technical challenges at times and we've seen strange happenings over the years. If you feel you are having difficulty or feel there is a defect in the product please contact us. You can reach us anytime via email to ask questions about your concerns or issues here info@afegraphics.com. We will get back to you as soon as possible. Please do not jump to conclusions as there may be a simple solution to your concern. We believe Technical Support to be one of the most important customer services we can offer. We are the manufacture and we know the products inside and out, and is one of the main reasons to buy AFE Graphics products. Your feedback is important to us. Once we can identify a problem we move quickly to make your project a positive experience. We won't leave you hanging.
 

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Copyright © 1996-2007 AFE Graphics

General information info@afegraphics.com
Sales & orders sales@afegraphics.com
Web site inquires webmaster@afegraphics.com

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